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DOVA Jobs Job Details - Customer Success Representative

Customer Success Representative

Saturday, may 23, 2020
? Duties and Responsibilities :

? Photo processing through ZAP/Approving photos through TPT.
? Respond to customer inquiries using our customer support software.
? Assist customers with account inquiries, servicing needs and issue resolution. ? Research and provide verification and documentation of customer issues and resolutions.
? Represent our customers in resolving issues by contacting other departments of expertise as needed.
? Maintain a thorough knowledge and understanding of the CNIs products and services.
? Effectively educate customers on the features and benefits of CNIs products and services.


Client Introduction
?Casting Networks, LLC is the leading provider of casting and audition management software to the casting industry. Casting directors and agents worldwide use Casting Networks to source and manage talent across film, television, digital and commercials projects facilitating over a million auditions per year. Headquartered in Los Angeles with offices in New York, London and Sydney.

?? Good Spoken and written English.
? Experienced in customer service and/or engagement platforms, ideally Zendesk.
? Familiarity with omni-channel support tools, including email, chat and phone
? Good time management, analytical, and communication skills
? Experience in working with globally distributed Teams. ? Ready to work Rotational Shifts.
? The Customer Success Representative is responsible for resolving customer requests and grievances as per predefined processes by Casting Networks. They need to be a good team player and ensure they maintain communication with the Team Members as well as his or her Customer Success Manager.
Job Reference:943744
Position Type:Permanent
Sector:Information Technology, Information Technology
Location:Ahmedabad, Gujarat, India
Contact:Randstad India, General Staffing, India
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