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DOVA Jobs Job Details - Customer Service Officer
 
 
 
 

Customer Service Officer

Monday, august 19, 2019
Description

Randstad is currently seeking applications for an experienced and driven customer service officer to join a leading manufacturer on the south side of Brisbane. This is a permanent full-time role, Monday to Friday to commence immediately.

Our client prioritises strong experience and also cultural fit – the right attitude is essential. Ideal candidates will be driven, proactive and motivated to contribute to a busy, challenging and fast paced team environment. The ideal candidate will also have at least three to five years experience in either the manufacturing or construction industry. This role requires a high attention to detail and problem solving skills. The right candidate will be required to provide immediate solutions to customers and consequently think outside of the box when required.



Roles include:

  • Dealing with customer and client queries
  • Keying orders – strong data entry skills required
  • Liaising with internal staff to coordinate orders effectively (logistics and operations)
  • Carefully track the logistics of all orders to the client end point and ensure accurate completion
  • Stock Control, Order Processing, Status Updates
  • Assist customers with product availability, promotions and pricing
  • Build strong relationships with customers
  • Liaise internally with sales, distribution and production teams
  • Be strategic and suggest methods to improve efficiency and service to both internal and external customers.
  • Meet customer service team KPIs and Targets
  • Processing and Filing paperwork and documentation
  • Updating and maintaining database records
  • CRM Maintenance



To apply for this role the following is also required:

  • Excellent interpersonal skills, sound organisational and administrative skills
  • Strong data entry skills and exposure to multiple systems
  • 3 years experience minimum in a similar role
  • Manufacturing or construction experience preferred
  • Ability to work within a team environment
  • Ability to meet deadlines
  • High attention to detail
  • Excellent communication skills
  • Ability to analyse numerical and written information
  • Experience with Microsoft Word, Excel and Outlook
  • Ability to pick up new systems quickly
  • Flexible and reliable with a strong work ethic
  • Reliable and own transport



How to Apply:

Please click on the apply button to be considered for this amazing opportunity. Due to the overwhelming response, please appreciate that only successful candidates will be contacted to progress to the next stage.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


Skills
Customer service, sales support, administration, data entry, time management
Qualifications
1
Job Reference:90M0392931_1566170800
Position Type:Temporary
Sector:Administrative & Support Services, administration & office support
Start Date:Friday, August 23, 2019
Working Hours:Full-Time
Location:Southern Suburbs Brisbane, Queensland, Australia
Salary:9.5% Superannuation
Residency:It is required be resident in the country
Contact:Jacob Pale, Contact Code: 90M0392931, Randstad, 7910, Australia
Phone:00 00
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